Shipping policy

Shipping Timeline
We aim to make your online shopping a hassle-free experience so our shipping methods and policies are designed to get your order to you quickly and efficiently.
Delivery for all Metro cities – within 2-5 days only.
Delivery for all Non-metro cities – within 5-7 days only.

For any express/urgent orders, kindly write to us directly so that we can expedite the order to reach you in time.

No Returns Policy - Exchanges Only (if applicable)
Our exchange policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you an exchange. Exchange is only possible in case of a manufacturing defect seen upon receipt and before the use of the product. In case of a defect in any element of the product, please contact us immediately at sales@poonjiaji.com (within 10 days of receipt) with details and proof mentioning the damage.

Exchanges can only be made with another product of the same cost. If you would like to exchange it for a product that has a higher value than the one being exchanged, the difference in cost needs to be paid. 
To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

To return your product, kindly send it back to us at:
M. M. Poonjiaji Spices Limited, 1st floor, 42, Anandilal Poddar Marg, Near Metro Cinema, Next to Hotel Fortune, New Marine Lines, Mumbai - 400002, Maharashtra, India

You will be responsible for paying the shipping costs for returning the item to us. However, we will cover the shipping costs to send out a new product to you in exchange.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Note: When you are shipping an item over Rs. 1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.